Política de envío
After I place my order, when will my order ship?
All orders have a 2-3 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 4-5 business days upon receipt of order. Shipping method applies after order has shipped.
How come the tracking number isn’t working?
If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
Can I pick up my order instead of having it delivered?
We only offer shipping options at this time.
I have a rush order. Can it be delivered Saturday?
We do not provide Saturday delivery. We can only guarantee shipments from Monday – Friday.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, Challure Inc. is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Do you ship internationally?
All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes.
Do you ship to military locations (APO/FPO/DPO)?
Yes, we can ship to military locations.
How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $49.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.
How fast is Free Shipping?
Free shipping will be delivered within 7-10 business days.
Effective Date: 8/11/2020